Abstract— Smartphones are now an integral part of people’s daily life activities due to their advanced features. While this ostensibly offers great convenience, it also entails great psychological challenges due to the constant ubiquity of information to which users are exposed, particularly with regard to work environments. Smartphones and anytime, anywhere connectivity have caused the sphere of work to spill over into the realm of private life, and vice-versa. This study explores the impact of using smartphones in the work environment, primarily focusing on Saudi organizations as a case study representative of developing countries with high smartphone penetration. Open-ended interviews were conducted with 54 managers from different organizations in Saudi Arabia. Analysis of the results revealed that performance and regulations were the main factors that affected the use of smartphone in work environments, which is helping to gain a better understanding of current challenges facing many organizations.
Keywords- Management Information Systems; Smartphones; Management; Information Technology; Employee Performance.
Citation: Mohammed Al Masarweh, Waleed Afndy, “The Impacts Factors of Using The Smartphone at Work Environments in Developing Countries: The Case of Saudi Arabia”, The World of Computer Science and Information Technology Journal (WSCIT). 2018 Volume 8, Issue 2, pp.7.17.
 W.S. Brown, & P. Palvia, Are mobile devices threatening your work-life balance?. International Journal of Mobile Communications, 2015, 13(3), 317-338.
E. Carayannis, & S. Clark, Do smartphones make for smarter business? The smartphone CEO study. Journal of the knowledge economy, 2011, 2(2), 201.
J. MacCormick, K. Dery, & D. Kolb, Engaged or just connected? Smartphones and employee engagement. Organizational Dynamics, 2012, 41(3), 194-201.
S. Bal, Mobile web – Enterprise application advantages. International Journal of Computer Science and Mobile Computing, 2013, 2(2), 36–40.
Henry Mintzberg. “The nature of managerial work.” Harper & Row,1973, ISBN:0060445564, 9780060445560.
R. Islam, R. Islam, & T. Mazumder, Mobile application and its global impact. International Journal of Engineering & Technology (IJEST), (2010), 10(6), 72-78.
D. Derks, L. Brummelhuis, D. Zecic, & A. Bakker, Switching on and off…: Does smartphone use obstruct the possibility to engage in recovery activities?. European Journal of Work and Organizational Psychology, (2014), 23(1), 80-90.
S. Verstockt, D. Decoo, D. Van Nieuwenhuyse, F. De Pauw, & R. Van de Walle, Assistive smartphone for people with special needs: The Personal Social Assistant. In Human System Interactions, 2009. HSI’09. 2nd Conference on (pp. 331-337). IEEE.
R. Wakefield, & D. Whitten, Mobile computing: a user study on hedonic/utilitarian mobile device usage. European Journal of Information Systems, (2006),15(3), 292-300.
R. Schroeder, Mobile phones and the inexorable advance of multimodal connectedness. New Media & Society, (2010), 12(1), 75-90.
W. Orlikowski, & S. Scott, Sociomateriality: Challenging the separation of technology, work and organization, (2008),The Academy of Management Annals 2 (1): 433–474.
W. Foddy, Constructing Questions for Interviews and Questionnaires: Theory and Practice in Social Research. Cambridge: Cambridge University Press,(1993).
K. Lee, M. Lee, & K. Kim, Are Smartphones helpful? An empirical investigation of the role of Smartphones in users’ role performance. International Journal of Mobile Communications, (2017), 15(2), 119-143.
A. Von Nordenflycht, What is a professional service firm? Toward a theory and taxonomy of knowledge-intensive firms. Academy of management Review, (2010), 35(1), 155-174.
M. Kocour, An Investigation of the Key Factors that Affect the Adoption of Smartphones in Global Midmarket Professional Service Firms (Doctoral dissertation, Nova Southeastern University) (2014).
P. Karr-Wisniewski, & Y. Lu, When more is too much: Operationalizing technology overload and exploring its impact on knowledge worker productivity. Computers in Human Behavior, (2010), 26(5), 1061-1072.
 Liu, D., Tian, H., Wang, B., & Huang, S. Integrating TTF and TAM perspectives to expla in mobile knowledge work adoption. Journal of Convergence Information Technology, (2011), 6(4).
M. Sarwar, & T. Soomro, Impact of smartphone’s on society. European journal of scientific research, (2013), 98(2), 216-226.
R. Johnson, A. Onwuegbuzie, & L. Turner, Toward a definition of mixed methods research. Journal of mixed methods research, (2007), 1(2), 112-133.
S. Gowthami, Impact of Smartphone: A pilot study on positive and negative effects. International Journal of Scientific Engineering and Applied Science (IJSEAS), (2016), 473-478.
 J. Van Lint, Introduction to coding theory. Springer Science & Business Media (2012), (Vol. 86).