If you are a company owner or an employee who has started noticing that your computers have started doing strange things, then there is only one conclusion: you need to have your computer diagnosed as soon as possible. And so that such things do not occur and the computer works like clockwork, it is necessary to monitor the proper operation of computers from time to time. However, not everyone has the time, desire and knowledge to do it on their own.

And computer problems are usually very annoying, because it prevents us from working with the tools that we use for our work. So these problems only end up causing a lot of frustration.

In this article, we will learn, in a very brief form, why we need computer technical support for companies and how it works (external or internal).

What is computer technical support?
Computer technical support is a type of assistance that is provided to computer users for needs or problems that may arise with computer software and hardware.

As you can imagine, it is a service usually provided by people with extensive knowledge of computer technology.

Depending on the size of the business and its needs, companies will either have their own technical service, which is usually done by people in charge of maintaining the company’s computers, such as system administrators. Or it can be handled by the technical service of another company that you have hired.

The number of tasks that a computer tech support service can perform is so large that we’ll just look at some of the most basic ones here.

Types of computer tech support
The easiest way to describe the many tasks covered by IT technical support is to distinguish between hardware-related tasks and software-related tasks.

Hardware – this group includes activities such as repairing components of damaged computers, cleaning computers internally, testing motherboards, setting up BIOS, customizing computers, upgrading components, repairing power supplies, solving overheating problems, installing peripherals or installing networks, and more.

Software – here we will find tasks such as installing all types of software, installing or updating operating systems, recovering lost data and creating backups, freeing up hard drive space, solving problems with malware.

How computer technical support works
Computer tech support services will work to some degree depending on the problem you need to deal with. For example, you dropped your laptop and its screen shattered. Your computer is infected with a virus or has unwanted malware installed on it. In general, the problems with your computer can be very different. Technical support for office computers is a delicate matter and requires a lot of professionalism and experience. Therefore, it is better to contact the professionals.

Usually computer technical support is done as follows:

By phone or chat – to solve software problems that are difficult to solve, or where the user is someone who has enough knowledge to solve them with the instructions that will be given over the phone.
Through Remote Assistance – In this type of support, which is also commonly used to solve software problems, a technician gets remote access to the user’s computer and “takes control” of it. Remote desktop software is usually used for this purpose .
Field technician – mostly used to solve hardware problems. The technician travels to the location where the computer equipment is located to solve the problem.

Bottom line.
Now that we’ve briefly reviewed what computer tech support is, hopefully your computers will be safe and last a long time.